Qualifications
•Have and maintain a clean, safe driving record
•Ability to comprehend schematic diagrams, blueprints, and other specifications required by our client
•High standard of integrity and professionalism
•Experience working with hand tools, power tool, and electronic test equipment
•Highly organized and detail oriented with exceptional follow-through abilities
•Outgoing, with a positive, can-do personality that blends well within a fast-paced, goal-driven environment
•Competitive individual contributor who also loves to work and win as a team
•Highly motivated, self-starter who’s flexible and has a great attitude
•Knowledge of proper codes
Responsibilities
•Complete plumbing upgrades, repairs and water treatment installations; be efficient and accurate
•Know how to establish customer rapport to ensure highest levels of satisfaction
•Show yourself as professional and knowledgeable to win new referrals and repeat business
•Lead customers to informed and confident buying decisions
•Maintain effective communication skills with co-workers and management
•Support the team in maintaining a safe, clean and organized job site
•Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner
•Keep company trucks clean, organized and maintain proper assigned inventory levels
•Participate actively in all company provided training and on-the-job training to master your trade
•Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations
•Maintain customer satisfaction rate through post-service surveys and feedback
•Strive to exceed customer expectations and resolve any concerns promptly
•First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call
•Response Time: Respond to service requests within Boston Standard's defined time frame
•Timely response ensures customer comfort and builds trust
•Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers
•Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success
•Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits
•Service Agreement Enrollment: Successfully enroll customers in Boston Standard's service agreements, promoting long-term customer relationships and recurring revenue
•Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours
•Technical Excellence: Diagnose common and diverse plumbing emergencies efficiently and accurately and perform plumbing services
•Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items
•Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines
•Ensure zero safety incidents or accidents within the performance period
•Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform
•Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed
•Strive to maintain a positive team dynamic and contribute to a supportive work environment
•Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience
•Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule
Benefits
•401(k) with Company Match Program
•Best-in-class Medical, Dental, and Vision Insurance
•Health Savings Account with company contributions
•Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
•Paid Holidays
•Paid Time Off (PTO)
•Parental Leave
•Special deals/Discounts on a variety of services and entertainment
•Tool account
•Safety shoe reimbursement
•Family & friends discounts on services
•Yearly Performance Reviews
•Compensation includes an hourly wage plus commissions and bonuses
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